20 Best Customer Service Outsourcing Companies In Singapore

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Selecting the ideal Business Process Outsourcing (BPO) partner in Singapore’s crowded market can be a daunting task for companies. It’s essential to identify a BPO firm that aligns with your specific requirements and can efficiently handle administrative and routine tasks. 

Outsourcing these services is a strategic move to cut down on the expenses associated with recruiting and training in-house staff, while also integrating them into your company’s culture.

To assist in this selection process, we have prepared a comprehensive guide featuring the best customer service outsourcing companies in Singapore. This guide is the result of extensive research and consideration of the range of services these companies offer. Let’s explore these options in more detail.

#1. Antasis 

Image Credit: Antasis
Website:https://www.antasis.com/
Location:162 Bukit Merah Central, Singapore 150162
Operating Hours:Mon to Fri: 9am – 6pm
Sun: Closed
Contact:+65 6319 2620 (call)
Google Review Ratings5 ⭐⭐⭐⭐⭐ from 1 reviews as of 15 December 2023

Antasis is a leading outsourced customer experience management provider in Singapore, focused on delivering outstanding customer service beyond typical standards. They offer various services, including inbound and outbound customer service. 

Antasis prides itself on a culture of excellence, adaptability, continuous learning, and innovation, aiming to provide the best customer service outsourcing solutions. Their approach has garnered positive client testimonials, emphasising their responsive and efficient service, professionalism, and flexibility in meeting diverse customer needs.

#2. NEX CorporateIT

Image Credit: Nex CorporateIT
Website:https://www.nexcorporateit.com/
Location:No.1 Pemimpin Dr, #04-04/03, Singapore 576151
Operating Hours:Mon to Fri: 8:30am – 6pm
Sat to Sun: Closed
Contact:+65 6296 0703
Email: Enquiry@NEXCorporateIT.com
Google Review Ratings4.5 ⭐⭐⭐⭐ from 8 reviews as of 15 December 2023

NEX CorporateIT, established in 2002, is a premier IT outsourcing services company in Singapore, recognised for its comprehensive IT solutions. Their services cater to various industries, from finance to logistics, ensuring compliance with IT regulatory requirements. 

They specialise in IT maintenance, consultancy, compliance services, MAS-regulated cloud services, IT outsourcing, and more. NEX CorporateIT’s commitment to customer satisfaction is evident in its customised, industry-specific solutions backed by a team of certified professionals. 

#3. Saigon Technology Singapore

Image Credit: Saigon Technology Singapore
Website:https://saigontechnology.com/
Location:71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571
Operating Hours:Mon to Fri: 8am – 5pm
Sat to Sun: Closed
Contact:+65 9140 3360
Email: sales@saigontechnology.com
Google Review RatingsRating not found

Saigon Technology, one of the best customer outsourcing companies in Singapore, offers various services, including web and mobile app development, AI, DevOps, cloud migration, and custom software development. 

With over a decade of experience and a team of 300 software engineers, they emphasise cost-effectiveness, technological expertise, and a client-centric approach. 

Their agile methodology ensures flexibility and timely delivery, catering to various industries like healthcare, e-commerce, and finance. It solidifies their position as a top choice for regional software development outsourcing.

#4. IT Support Solution

Image Credit: IT Support Solution
Website:https://www.itsolution.com.sg/
Location:7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+6598641077
Email: info@itsolution.com.sg
Google Review RatingsRating not found

IT Solution Singapore is an established IT and digital marketing service provider offering a comprehensive range of services like server infrastructure, network solutions, digital marketing, web design, content copywriting, and mobile development. 

They are focused on delivering efficient, effective, and economical IT solutions tailored to various business needs. With a commitment to quality and customer satisfaction, IT Solution Singapore has positioned itself as a reliable partner for businesses seeking robust IT support and digital marketing strategies.

#5. IT Outsourcing Singapore

Image Credit: IT Outsourcing Singapore
Website:https://www.itoutsourcingsingapore.com/
Location:51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6690 3275
Email: info@itoutsourcingsingapore.com
Google Review RatingsRating not found

IT Outsourcing Singapore offers a comprehensive range of managed IT services designed to improve the efficiency of IT operations in businesses. 

They focus on providing solutions that allow businesses to manage IT operations quickly and efficiently without significant investment. 

The company specialises in services like network, desktop, and server support, wireless and mobility management, backup and disaster recovery, and cloud services. 

They are known for helping businesses focus on core functions, reduce business risk, and adapt to changing environments, positioning themselves as critical IT outsourcing players.

#6.  Opus IT

Image Credit: Opus IT
Website:https://www.opusit.com.sg/
Location:Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6842 7600 (call)
Google Review Ratings3.1 ⭐⭐⭐ from 42 reviews as of 15 December 2023

OPUS IT Services Pte Ltd specialises in enterprise IT support, customer support centre outsourcing, and enterprise integration solutions. As one of the best customer service outsourcing companies in Singapore, hey provide various services, including IT helpdesk, desktop support, server management, network operations, and data centre management. 

Additionally, they offer network integration solutions encompassing LAN, WAN, WLAN, IP telephony, and IT security solutions. Founded in 1990 and independent since 2005, OPUS strongly focuses on quality and reliability, holding ISO certifications and bizSAFE Level 3 accreditation.

#7. TDCX

Image Credit: TDCX
Website:https://www.tdcx.com/
Location:750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004
Operating Hours:Mon to Fri: 8:30am-6pm
Sat to Sun: Closed
Contact:+65 6309 1688 (call)
Google Review Ratings⭐⭐⭐⭐⭐ from reviews as of 15 December 2023

TDCX is a distinguished business process outsourcing (BPO) service provider focusing on transformative digital customer experiences. They specialise in enhancing digital customer care, accelerating sales, and ensuring online community safety. 

With a diverse and highly educated workforce, TDCX serves dynamic and high-growth new economy clients. They operate globally, with a significant presence in Asia Pacific, Europe, and the Americas, and specialise in various sectors like digital advertising, e-commerce, fintech, and gaming.

#8. Callbox

Image Credit: Callbox
Website:https://www.callbox.com.sg/
Location:1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208
Operating Hours:Mon to Fri: 7am – 6pm
Sat to Sun: Closed
Contact:+65 3159 1112 (call)
Google Review Ratings4.9 ⭐⭐⭐⭐⭐ from 150 reviews as of 15 December 2023

Callbox is a global B2B marketing and sales support service provider, excelling in AI-powered lead generation in Singapore and the APAC region. They specialise in telemarketing, appointment setting, event marketing, and database solutions, focusing on delivering high-quality leads and driving business growth. 

With over 15 years of experience, Callbox supports various industries, leveraging its comprehensive database and strategic lead prospecting to target specific market profiles effectively.

#9. DXC Technology

Image Credit: DXC Technology
Website:https://dxc.com/sg/en
Location:1 Depot Cl, #03-01, Singapore 109841
Operating Hours:Mon to Sat: Open 24 hours
Sun: Closed
Contact:meghana.krishna@dxc.com (email)
Google Review Ratings4.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 15 December 2023

DXC Technology, a global IT services company, offers solutions to modernise IT, optimise data architectures, and ensure security across various clouds. 

They focus on helping companies manage mission-critical systems and operations, enhancing performance and customer experience. DXC serves large companies and public sector organisations, demonstrating expertise in driving new levels of efficiency in IT estates.

#10. TYPENT

Image Credit: TYPENT
Website:https://www.typent.com/
Location:342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342
Operating Hours:Mon to Fri: 9am – 5pm
Sat to Sun: Closed
Contact:+(65) 8849-8707
Email: sales@typent.com
Google Review Ratings5 ⭐⭐⭐⭐⭐ from 9 reviews as of 6 July 2023

TYPENT offers IT support services and solutions to ensure robust and reliable IT infrastructure for businesses. Their services include maintenance scheduling, server migration, technological optimisation, and complete office relocations. 

TYPENT, as one of the best customer service outsourcing companies in Singapore, has a qualified team with expertise in various operating systems and hardware, providing top-notch IT outsourcing support services. 

TYPENT’s approach includes methodical planning, strategic vendor collaboration, and customised technological strategies to support business growth and enhance system security.

#11. ADP

Image Credit: ADP
Website:https://sg.adp.com/
Location:78 Shenton Way, Singapore 079120
Operating Hours:N/A
Contact:+65 6499 5388 (call)
Google Review Ratings3.4 ⭐⭐⭐⭐⭐ from 5 reviews as of 15 December 2023

ADP Singapore is a prominent provider of cloud-based human capital management (HCM) solutions, specialising in payroll services, talent management, and time & attendance systems. 

They focus on integrating HR, payroll, and talent data into a unified platform, enhancing strategic business advantages. ADP caters to various industries and business sizes, offering scalable solutions for local and global payroll needs underpinned by a commitment to compliance and data protection.

#12. A Very Normal Company

Image Credit: A Very Normal Company
Website:https://avnc.asia/
Location:298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730
Operating Hours:Mon to Fri: 8:30am – 6pm
Sat to Sun: Closed
Contact:+(65) 6557 0707
Google Review Ratings3.5 ⭐⭐⭐⭐ from 2 review as of 15 December 2023

A Very Normal Company (AVNC) is a top headhunting firm in Singapore, sourcing talent for the finance, healthcare, FMCG, and IT sectors. 

They excel in identifying and recruiting the ideal candidates for various vacancies, ensuring a seamless fit for the client’s needs. 

AVNC’s focused approach in headhunting ensures high-quality talent acquisition, contributing significantly to the operational success of its clients’ projects.

#13. NTT DATA Singapore

Image Credit: NTT DATA Singapore
Website:https://www.nttdata.com/
Location:9 Raffles Place, #18-20/21 Republic Plaza II, Singapore 048619
Operating Hours:Mon to Fri: 9am – 6pm 
Sat and Sun: Closed
Contact:+65 6488 4888 (call)
Google Review Ratings4.1 ⭐⭐⭐⭐ from 42 reviews as of 15 December 2023

NTT DATA is a global IT innovator offering consultative and industry-specific solutions to accelerate digital journeys. Their services include cloud, cybersecurity, data and intelligence, and application development and management, among others. 

With a focus on sectors like automotive, healthcare, life sciences, media, banking, and insurance, NTT DATA emphasises sustainability, smart technology co-innovation, and digital accessibility. 

The company also highlights its commitment to social and environmental responsibility, ensuring a balance between business growth and societal needs. 

#14.  Lantone

Image Credit: Lantone
Website:https://www.voip.com.sg/
Location:10 Ubi Cres, Ubi Tech Park, Singapore 408564
Operating Hours:Mon to Fri: 9am – 7pm
Sat: 10am – 2pm
Sun: Closed
Contact:+65 6227 1149
Google Review Ratings4.1 ⭐⭐⭐⭐ from 11 reviews as of 15 December 2023

Lantone Systems Pte Ltd, operating since 1998, is an IT services and solutions expert in Singapore, offering 24/7 technical support. 

Their critical services include systems integration, IP telephony, contact centre solutions, conferencing, IVR, and product distribution. 

They focus on unified communication solutions, integrating various office communications systems into a singular platform for cost efficiency and ease of use.

#15. Connect Centre

Image Credit: Connect Centre
Website:https://connectcentregroup.com/
Location:203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546
Operating Hours:Mon to Sun: Open 24 hours
Contact:+65 6701 1188 (call)
Google Review Ratings4.8 ⭐⭐⭐⭐⭐ from 19 reviews as of 15 December 2023

Connect Centre Group, founded in 2004, is a pioneer in outsourced contact centre services in Singapore. They offer multi-channel customer relationship management solutions, including voice calls, email, live chat, and messaging apps. 

Their services cater to various industries, such as industrial equipment, medical, telecommunication, and more, highlighting their flexibility and expertise in providing tailored contact centre services.

#16. SMCBPO

Image Credit: SMCBPO
Website:https://smcbpo.com/
Location:Shun Li Industrial Park Singapore 416081
Operating Hours:N/A
Contact:+65 6423 9566 (call)
sales@smcbpo.com (email)
Google Review RatingsRating not found

SMCBPO specialises in bespoke business process outsourcing, offering bilingual (Mandarin and English) customer support services. Their solutions include:

  • Call centre outsourcing.
  • Live chat support.
  • Email support.
  • Pre-sales support.
  • E-commerce support.
  • Social media customer service.

They focus on providing cost-effective, secure, and compliant outsourcing solutions for startups, SMEs, and MNCs, ensuring the highest customer experience and data security.

#17. Twilio 

Image Credit: Twilio
Website:https://www.twilio.com/
Location:9 Straits View, West Tower, #11-07 Marina One, Singapore 018937
Operating Hours:N/A
Contact:+65 3138 9142 (call)
Google Review RatingsRating not found

Twilio is a leading cloud communications platform offering a suite of APIs for SMS, voice, video, and authentication. Their innovative solutions empower businesses to create and maintain dynamic customer interactions, emphasising personalised and efficient communication. 

Twilio’s services are widely used for various applications such as customer engagement, marketing, product and engineering, and customer experience. It is a pivotal tool for businesses aiming to enhance their digital communication strategies.

#18. MarketOne International

Image Credit: MarketOne International
Website:https://www.marketone.com/
Location:#06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619
Operating Hours:Mon to Fri: 9am – 6:30pm
Sat to Sun: Closed
Contact:+65 6408 5500 (call)
Google Review Ratings5 ⭐⭐⭐⭐⭐ from 1 review as of 15 December 2023

MarketOne is a global B2B demand generation agency and one of the best customer service outsourcing companies in Singapore that specialises in creating and executing marketing strategies to generate leads and drive sales. 

They offer services in design and planning, marketing automation, teleservices and live chat, marketing technology, data reporting and analytics, and training and enablement. 

MarketOne’s expertise in account-based marketing and sales development makes it a go-to agency for businesses looking to enhance their marketing and sales efforts.

#19. inCall Systems

Image Credit: inCall Systems
Website:https://incallsystems.com/
Location:89 Science Park Dr, Singapore Science Park 1, Singapore 118261
Operating Hours:Mon to Fri: 8:30am – 7PM
Sat to Sun: Closed
Contact:+65 6893 3303 (call)
Google Review Ratings4.2 ⭐⭐⭐⭐⭐ from 14 reviews as of 15 December 2023

InCall Systems specialises in B2B demand and lead generation, customer interaction, and data management services. They utilise CRM solutions to target the right customers and build customer relationships through proactive management. Their services target customer acquisition and retention, using modern marketing techniques and focusing on customer delight.

#20. Asian Technology Solutions

Image Credit: Asian Technology Solutions
Website:https://asian-technology.com/
Location:24 Raffles Pl, Singapore 048621
Operating Hours:N/A
Contact:+65 6909 2750 (call)
Google Review RatingsRating not found

Asian Technology Solutions (ATS) is an IT consulting firm headquartered in Singapore, with a strong focus on IT consulting, staff augmentation, HR, and training. They offer various services to various industrial verticals, including IT, Telecom, Retail, Manufacturing, BFSI, and Life Sciences. 

ATS is known for its high-quality, reliable, and cost-effective services and has expanded its operations across several countries, including Malaysia, Australia, Indonesia, the Philippines, India, and Thailand.

Conclusion About The Best Customer Service Outsourcing Companies In Singapore

Looking for outstanding customer service outsourcing companies in Singapore? You’re in the right place. Our list is packed with insights into each company, helping you find a great fit for your business.

You’ll find companies offering custom-tailored support solutions and the option of dedicated staff for both short-term projects and long-term partnerships. It’s all about understanding what each company brings to the table – their goals, track record, service variety, and years of industry experience.

For a wider view of top service providers in different fields like legal, business, finance, and sports, Best Reviews Singapore has an array of comprehensive reviews. Discover more by clicking here – a world of expert insights awaits!

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best Customer Service Outsourcing Companies In Singapore

How Do I Choose The Right Outsourcing Company For My Business?

When choosing an outsourcing partner, consider factors such as their experience in your industry, the quality and training of their staff, the technology they use, their ability to scale services, and their reputation for reliability and customer satisfaction.

Are There Cost Benefits To Outsourcing Customer Service?

Yes, outsourcing customer service can be cost-effective. It reduces overhead costs associated with hiring, training, and maintaining in-house staff, and often leads to improved efficiency and quality of service due to specialised expertise.

Can Outsourcing Companies Provide Services In Multiple Languages?

Many customer service outsourcing companies in Singapore offer multilingual support, accommodating a global customer base. This service depends on the company’s resources and the languages they specialise in.

How Do These Companies Ensure The Quality Of Customer Service?

Quality assurance in customer service outsourcing companies typically involves regular training, monitoring calls and interactions, using customer feedback for improvement, and adhering to industry best practices and standards.

What Is The Typical Contract Length With An Outsourcing Company?

Contract lengths vary. Some companies offer short-term contracts or project-based agreements, while others might require longer-term commitments. This flexibility allows businesses to choose an arrangement that best suits their needs.

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